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HYPER JAPAN Festival Tickets
Olympia, London
Buy Tickets for HYPER JAPAN Festival 2026
Information
Please read the following terms & conditions relevant to this event before you purchase tickets:
- Visitor Admission and Ticket Terms and Conditions
- General Conditions;
1.1. You understand and agree that a pre-purchased entry ticket is valid for one person to enter the Event.
1.2. A ticket (i.e. General Admission Tickets, 3 Day Pass, etc) is issued for your sole use and you shall not sell or transfer any tickets to any other person.
1.3. A ticket (Entry tickets including General Admission Tickets) is valid for time and days shown on the ticket for the entry to the Event.
1.4. Add on Event Ticket allows entry to an “add on” event, on the day and time shown on the ticket.
1.5. All special events and activities (i.e. Workshops etc.) require an “add on” ticket which is only valid if accompanied by an entry ticket for the same day. 1.5.1. We do not take responsibility for any missed activities due to the Buyer not being present for the full duration of the Event. If you have “add on” ticket for an activity, please check the Event schedule to ensure you are present at the time of the activity. Please also allow time for queuing to enter the Event. 1.5.2. We will NOT refund any “add on” tickets in the case of the Buyer not having an entry ticket for the Event. Before purchasing “add on” ticket, please ensure you already have, or purchase the entry ticket at the same.
1.6. The Organiser reserves the right to change the opening hours of the Event, features, performances, workshops and other special events for operational reasons and are not obliged to offer any refund or other form of compensation except in accordance with your rights as a consumer under law (for which please contact your local Citizen’s Advice Bureau). - Admission:
2.1. Anyone attending the Event should carry some form of photo-ID (passport, photo-ID driving license, national identity card) or other identification acceptable to the Organiser to be presented to the Organiser on request.
2.2. Everyone attending the Event is required to comply with the Organisers’ safety and security requirements. Your props and bags may be checked by security or staff.
2.3. The Organiser reserves the right to refuse, exclude or remove anyone at the Event in the following instances:
2.3.1. If you do not comply with these Terms and Conditions or we consider you are likely to break these Terms, or are prohibited from attending under any applicable sanctions, laws or regulations;
2.3.2. If you are known to violate the code of conducts or commit any illegal act at any previous HYPER JAPAN events;
2.3.3. If you infringe copyright; and
2.3.4. At the Organisers’ discretion. - Children and Age Limit:
3.1. Children aged 10 or under may enter free of charge **when accompanied by a paying Adult**, with a ratio of one free Child per one paying Adult. Additional Children require a paid Adult Ticket.
3.2. Children under 16 years of age must be accompanied by an adult with the appropriate general admission tickets.
3.3. Visitors under the age of 18 must obtain the permission of a parent or legal guardian before sending any information to the Organiser, entering any contests at the Event, posting any information at HYPER JAPAN or related websites.
3.4. The Organiser does not knowingly collect personal data from individuals under the age of 18. If the Organiser becomes aware that it has inadvertently collected any such data it shall be promptly deleted from the Organiser’s records.
3.5. The Organiser may request proof of age for any Child. Failure to provide proof may require the purchase of a full-priced ticket at the door. - Cancellation Policy and Refunds:
4.1. Once purchased, all tickets (i.e. General admission tickets, 3 Day Pass, add on tickets) for the Event are non-refundable and non-transferable and cannot be reproduced, resold or upgraded. In the event travel restrictions or any other event prevents a Buyer from attending the Event, there will be no refund, unless the Event is cancelled as in the Clause 4.3.
4.2. Information relating to attractions, content and add on events on the HYPER JAPAN Website or the ticket sales site are subject to change.
4.3. The Organiser reserves the right to cancel or postpone the Event, or any part of the Event, on limited or no notice at the Organiser’s sole discretion. In the event of a cancellation or postponement of the Event;
4.3.1. In the case of the Event being cancelled by the Organiser, you can choose to transfer your credit to future HYPER JAPAN Festival events organised by the Organiser. Applicable events will be decided by the Organiser and credit holders will be informed at the appropriate time to claim their credit for future Events.
4.3.2. In the case that the Customer chooses not to exercise credit transfer under 4.3.1. , the Organiser will refund the buyer ticket fee less expenses incurred by the Organiser within 14days. - Prohibited items: Please note these items are prohibited at the Event;
5.1. Any weapons and projectile weapons including but not limited to guns, rifles, bows or artillery including airsoft guns, BB guns, paintball guns or props built from parts of these items, and gun props regardless of materials.
5.2. Metal blades whether sharp or blunt including swords, axes, kunai, ice skates, and knives and sharp items such as nails and bolts.
5.3. Hard bats, paddles or clubs including wooden or metal baseball bats, golf clubs.
5.4. Slings and catapults.
5.5. Laser pointers, vuvuzelas, silly string, and drones, power tools and heavy tools including chainsaws and hedge trimmers.
5.6. Chemical weapons, explosives, incendiary device including mace, pepper spray, fog or vapour machines.
5.7. Large pressurised containers and gas canisters.
5.8. Any items restricted or prohibited from being carried by law including knuckledusters, nunchucks, and bokken (a type of hard wooden or toughened plastic training sword).
5.9. Heavy items that could be used as weapons including iron pokers, heavy cast iron pans, or crowbars. - Prohibited attire: Please note the below attires are prohibited as general attire for attendees at the Event and visitors are required to dress responsibly;
6.1. Nudity.
6.2. Adult fetish attire.
6.3. Any costume or props of 1.5 metres width and 2 meters height, including banners, wings or puppets. Costumes, props, performances, and displays must not involve or create naked flames, explosions, smoke nor arcs or bursts of exposed electricity.
6.4. The Organiser reserves a right to intervene in the case of inappropriate attire, or not meeting Organiser health and safety standards. - Disability and Carer Ticket Policy
7.1 A Disabled Visitor may receive one Carer Ticket free of charge when presenting valid proof of disability (e.g., PIP, DLA, Blue Badge, Access Card, or a medical letter).
7.2 Carer Tickets are:
• non-transferable
• only valid when entering with the Disabled Visitor
• subject to ID verification
7.3 Under 10 Free Admission and Carer Tickets cannot be combined in a way that results in *all* members entering free of charge.
7.4 If a Child (10 or under) is also a Disabled Visitor:
• The Child enters under the Under 10 Free Admission scheme **only when a paying Adult is present**.
• A Carer Ticket may be issued **only if a separate paying Adult ticket exists in the same visiting party**.
• A parent/guardian cannot use both the Under 10 free entry and a Carer Ticket to obtain free entry for both the Adult and Child. For clarity, the Carer cannot be counted as the required paying Adult.
• In all cases, at least one paying Adult must exist in the visiting party, regardless of disability status or Under 10 eligibility.
7.5 The Organiser may refuse the issuance of a Carer Ticket when insufficient disability evidence is provided. - Purchases: If you wish to purchase any tickets (“Purchase”), you may be asked to supply certain information relevant to your Purchase including your name, credit card number, the expiration date of your credit card, your billing address, and your shipping information. Rest assured none of your personal or payment details will be shared with any third party – please see Privacy Policyfor further information. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. You expressly agree that the Company is not responsible for any loss or damage arising from the submission of false or inaccurate information. We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to product or service availability, errors in the description or price of the product or service, error in your order or other reasons. You expressly agree that the Company cannot accept any liability for loss or damage arising out of such cancellation. We reserve the right to refuse or cancel your order if fraud, an unauthorised or illegal transaction is suspected, or default of payment on instalment options.
- Privacy:
9.1. By purchasing a ticket, the Buyer consent to the collection, use and retention of submitted personal information by the Organiser, which the Buyer gives explicit consent by ticking the Consent Form upon checking out.
9.2. Personal information including the full name, address, telephone number, email address is held by the Organiser. The information is needed to process the transaction and fulfil your order and any subsequent problems or disputes.
9.3. Credit/debit card details are not held by the Organiser.
9.4. Submitted personal information may be used for internal administration and analysis by the Organiser and associated companies.
9.5. Submitted information (but not credit/debit card details) may be shared with third parties on occasion but only for the purpose of completing the transaction.
9.6. Submitted personal information, for the purpose of associated administration and obtaining professional advice, may also be passed to the management of the venue where the Event is taking place at their request.
9.7. The Organiser shall not sell, rent or trade personal information belonging to the Buyer to third parties for marketing purposes. - Photography and Filming: During the Event, Official HYPER JAPAN photographers will be taking photographs and filming videos. You consent by purchasing the Event tickets to such photography and filming without compensation and confirm that the Organisers shall be entitled to use such photographs and videos, which may include photographs and videos of visitors and their likenesses and/or sound recordings of visitors’ voices, for the purpose of the Organiser’s marketing in future, for exploitation in any and all media worldwide, without liability.
- Intellectual Property: The Service and its content, features and functionality are and will remain the exclusive property of the Organiser. Stills and video footage taken during the course of the Event belong to the Organiser and the Organiser may use this footage for whatever reason. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and Japan. Our trademarks and other intellectual property may not be used in connection with any product or service without the prior written consent of the Organiser. Any copying of the Event materials (including any stills or videos taken during the course of the Event) or adaptation is strictly prohibited without the prior written permission of the Organiser.
- Governing Law: These terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Visitor Admission and Ticket Terms and Conditions
Please read these Terms and Conditions (hereafter also referred to as ‘Terms’ or ‘Terms and Conditions’) carefully before purchasing your tickets for HYPER JAPAN Festival 2026 (hereafter also referred to as ‘the ‘Event’) wholly organised and operated by Cross Media Limited (hereafter also referred to as ‘CM’, the ‘Organiser’, the ‘Company’, ‘us’ or ‘we’), Unit G18, The Light Box, 111 Power Road, Chiswick, London W4 5PY UK.
The Event will take place between 24th to 26th July 2026 at Olympia, Hammersmith Road, London W14 8UX. By purchasing a ticket, a ticket buyer (‘you’, the ‘Buyer’ or the ‘Customer’) confirms and agrees to have read, understood, and agree to the Terms & Conditions as set out below.
0.Definitions
• “Adult”: A visitor aged 16 or above holding a valid general admission ticket.
• “Child”: A visitor aged 10 or under on the day of the Event.
• “Under 10 Free Admission”: One Child admitted free per one paying Adult.
• “Disabled Visitor”: A visitor requiring substantial ongoing assistance due to disability, able to present valid documentation.
• “Carer”: An individual providing essential assistance to a Disabled Visitor. One Carer Ticket may be issued per one Disabled Visitor when valid disability evidence is presented.
Ticket Enquiries : Contact Gigantic
General Enquiries: send e-mail to contact@hyperjapan.co.uk
Buying Tickets Safely
Are You New To Gigantic?
As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the Society of Ticket Agents and Retailers. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.
What Does Full STAR Membership Mean?
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Why Buy From A STAR Member?
Customers buying from a STAR member will benefit from:
- A means of differentiating reputable agencies and box offices from potentially less scrupulous ticket sellers.
- The STAR assurance on standards of service and information from members.
- Clear information about where and how to buy entertainment tickets.
- An independent dispute resolution service.
- Gigantic Tickets sell all of our tickets directly from the venues and promoters, which means we are a safe, reliable place to purchase tickets at their face value.
Peace of Mind
To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.
For more information about STAR please visit their official website here.
You can find more information about ticket purchasing, ticket security, ticket delivery and much more on our FAQ's page here, as well as on our Terms & Conditions page here.
You may also want to take a peek at our Privacy Policy too so you know you really are in the safest of hands.
Contact Us
We appreciate reading through our web pages might take you a little while to find the answer you are looking for, so please feel free to get in touch with us directly and our team will do their utmost to answer any queries you might have:
Contact us: Click here to find your order and contact us Address : Gigantic, St Nicholas Court, 25-27 Castle Gate, Nottingham, NG1 7AR