Performing Artists

This Is The Kit Stornoway Elephant Sessions The Felice Brothers Joshua Burnside Hackney Colliery Band Noble Jacks Project Smok Matthew And The Atlas

Please read the following terms & conditions relevant to this event before you purchase tickets:

Event terms & conditions

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Event terms & conditions
FOUND FESTIVAL - TERMS AND CONDITIONS
THE POSSESSION OF A TICKET OR WRISTBAND CONSTITUTES AN ACCEPTANCE BY THE HOLDER OF
THE TERMS AND CONDITIONS BELOW
In the unlikely event that you are unable to find the information you are looking for, please contact
us: info@foundfestival.uk
1. Definitions
In these Terms & Conditions all references to:
“The Festival” – Found Festival (operated by Towersey Festival Ltd)
“Force Majeure” – shall have the meaning given to it in clause 6
“Prohibited Items” – shall have the meaning given to it in clause 5
“Promoter”, “Us” or “We” – Towersey Festival Ltd trading as Found Festival
“Terms and Conditions” – these terms and conditions;
“Ticket” – a valid ticket for the Festival purchased from an authorised ticket agent
“Website” – www.foundfestival.uk
“Wristband” – a valid wristband for which You have exchanged for a Ticket and which permits you
admission to the Festival
“You” – the holder of the Ticket and “Your” and “Yourself” shall be read accordingly
2. Incorporation of Terms and Conditions
2.1 These Terms and Conditions incorporate, and should be read in accordance with, the terms and
conditions of the authorised ticket agent from which You purchased Your Ticket, copies of which are
available upon request from the relevant authorised ticket agent. In the event of any inconsistency
between these Terms and Conditions and the terms and conditions of the relevant authorised ticket
agent, these Terms and Conditions shall prevail.
2.2 All Tickets are sold subject to these Terms and Conditions. Please read these Terms and
Conditions carefully prior to purchase and raise any queries with The Festival prior to purchase.
2.3 These Terms and Conditions are subject to change from time to time without notice and in our
sole discretion. We will notify You of amendments to these terms and conditions by posting them to
our Website or to the website of our authorised ticket agents.
2.4 By purchasing and/or using a Ticket You confirm that You, and each person you are purchasing a
Ticket for or on behalf of, have read these Terms and Conditions and agree and accept to be bound
by them;
3. Tickets and Wristbands
3.1 Tickets for the Festival are non-transferable. Each Ticket details the name of the registered Ticket
holder or, if You have purchased multiple Tickets, the name of the person who purchased the
Ticket(s).
3.2 Your ticket receipt will be sent to you as an email from Vivenue. Please check the booking
information and if any of it is incorrect, please contact Vivenue using there support site:
https://vivenu.com/seller/6641e8ce164cf7f4fd90a466/supportPlease save your e-ticket. It will contain a QR logo and a pdf file that contains the QR logo for
scanning. Make sure you have your ticket order proof available for us to process at Wristband
Exchange when you arrive at the Festival. Either printed or on a smart phone. No tickets will be sent
out by post.
Please note that the Festival does not accept responsibility for additional tax and duty charges levied
by HM Revenue & Customs and if necessary, will charge the advertised price.
3.3 Upon arrival at the Wristband Exchange, You must present a Ticket Receipt/booking reference
and proof of identity and age in order to be issued with a Wristband for entry to the Festival. You
must retain the Wristband on your person at all times during the Festival. Your Ticket and/or
Wristband may be invalidated if any part of it is removed, altered or defaced.
3.4 Only Tickets purchased from The Festival’s authorised agents shall be considered valid. Tickets
bought from other sources will be refused admission without refund.
3.5 Price and availability information is subject to change without notice. You will be advised of the
price and availability of Tickets at the time of purchase. The price for the goods will be as published on
the website at the time you place your order. We try to ensure that all prices displayed on the
website are accurate, but the price of the goods on your order will need to be validated prior to
processing your order. If there is a problem, we will inform you of the correct price and will give you
the opportunity to purchase the goods at the correct price or cancel your order. All products on the
website are priced in pounds sterling. For sales delivered to UK addresses prices include VAT at the
current rate of 20%.
3.6 Tickets and/or Wristbands are non-returnable and refunds will not be made on returned Tickets
and/or Wristbands unless provided for under these Terms and Conditions.
3.7 You are solely responsible for the safe keeping of Your Ticket and/or Wristband and The Festival is
not responsible for any Ticket or Wristband that is lost, stolen, damaged or destroyed.
3.8 Concession Tickets (Adult Weekend tickets only). Available for Students, Senior Citizens (65+) and
people on Universal Credit. Proof of entitlement must be provided at the time of purchase or on
exchange of tickets.
3.9 When/if available (on sale), Day Tickets cover all events on the relevant day (subject to space), for
Friday, Saturday, Sunday. Camping NOT included. (can be purchased - permitted on the night of the
Day ticket bought). Please buy night camping tickets at the same time as your Day tickets. Subject to
availability.
3.10 Weekend Tickets Cover all programmed events from Friday to Monday. Subject to space and
availability. Does not include camping (camping can be purchased, subject to availability). Some
workshops do carry an additional charge for materials but this is clearly noted in the Festival
Programme.
3.11 Young Person (5-17yrs) Tickets Available when booked at the same time as Adult tickets only. If
camping is required, the Adult must be booked into the same camp site as the Young Person. Subject
to availability.
4. Amendments, Cancellations & Refunds4.1 Please note that all Tickets are non-refundable and in the event you cannot or no longer wish to
attend the Festival, or you wish to cancel your Ticket for any other reason, you shall not be entitled to
a refund.
4.2 Tickets are sold subject to The Festival’s right to alter or vary the published Festival programme
which may result in changes including but not limited to, the artist and performer line-up, playing
times, Festival Venue or any other aspect of the Festival, and The Festival reserves all rights in this
regard. Any published start times of a performance at the Festival are estimates only and are subject
to change without notice. The Festival shall not be liable for any change of a published start time.
4.3 All advertised times are approximate and subject to change without notice. It is Your responsibility
to make appropriate arrangements to ensure that You arrive at the relevant Festival Venue in
sufficient time in case the event starts early and to ensure that You are able to stay until the close of
the event should You wish to if it overruns. We will not be responsible to make any refund or meet
the costs of any alternative travel arrangements or for any loss of enjoyment or other indirect loss as
a result of an event not running to the precise advertised times.
4.4 In the event of a cancellation or postponement you will be entitled to a refund in accordance with
the terms and conditions or refund policy of the authorised ticket agent from whom You purchased
the Ticket.
4.5 Where the cancellation takes place part way through the Festival, You may only be entitled to a
partial refund of the amount you paid for the Ticket (taking into account the part of the Festival from
which you did benefit from).
4.6 The Festival will not have any liability for refunds or compensation relating to any personal
arrangements including travel, subsistence and accommodation in relation to the Festival which have
been arranged by You and are made at Your own risk.
4.7 In order to claim Your refund please contact the authorised ticket agent from which You
purchased Your Ticket in writing within 28 days of Your return and refer to their terms and conditions.
You must follow all instructions within their terms and conditions, in particular those relating to
timeframes, as failure to do so may affect your right to a refund. Refunds will only be made to the
person who purchased the Tickets.
4.8 It is Your responsibility to check that the Festival has not been cancelled, postponed or subject to
a Significant Change. Information on such matters will be made available on behalf of The Festival as
soon as reasonably practicable via social media and/or on the Website and/or on the authorised
ticket agent’s websites and/or at the relevant Festival Venue. Customers are advised that The Festival
may not always give notice of any cancellation, postponement or a Significant Change due to the
circumstances involved and We cannot accept liability for this.
4.9 Tickets will not be refunded where they have been used to gain entry to the Festival and in no
circumstances shall any refund be given where You are able to and choose to attend a postponed
Festival.
5. The Festival
5.1 The Festival, its employees, representatives, agents, subcontractors, or any authorised person at
the Festival (including but not limited to the Festival Venue’s security team and the licence holder of
any Festival Venue) reserves the right to refuse You admission and/or eject You from the FestivalVenue and/or the Festival without any liability for refunds or compensation, for any reason
whatsoever, including but not limited to: health and safety, anti-social behaviour or licensing reasons;
if You behave in a manner which has or is likely to affect the enjoyment of other persons at the
Festival or at a Festival Venue; if You use threatening, abusive or insulting words or mannerisms; if
You are found to be selling goods and/or trading at the Festival and/or in a Festival Venue without all
necessary and valid permits and licences; if in Our reasonable opinion You are acting under the
influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You
breach these Terms and Conditions; if You are found to be carrying any Prohibited Item; if You refuse
to comply with The Festival’s or Festival Venue’s security searches.
5.2 The Festival and each of their respective employees, agents and representatives have the right to
conduct security searches from time to and refuse admission to You, or eject You, from the Festival
and/or Festival Venue, without any liability for refunds or compensation, should You refuse to comply
with such security searches.
5.3 The Festival and each of their respective employees, agents and representatives have the right to
confiscate any item, without liability, which in their reasonable opinion may cause danger or
disruption to any other persons at the Festival and/or Festival Venue including (but not limited to)
animals; laser pens; fireworks; firecrackers; items which may be regarded as weapons; illegal
substances, legal highs or any other item which in the reasonable opinion of the Festival Venue or its
agents may cause harm or disturbance to either You or the other guests (“Prohibited Items”). Anyone
found in possession of illegal substances or contraband goods (including but not limited to any
Prohibited Item) will be refused admission to or ejected from the Festival and may also be liable for
prosecution. Any items found that may be used in an illegal or offensive manner will be confiscated,
regardless of whether or not the item itself is illegal.
5.4 You must comply with any and all instructions given to You by Festival and Festival Venue staff.
5.5 Strictly no trading or other commercial activity by any Ticket holder (including photography or
filming for a commercial purpose) will be allowed at the Festival or in or outside the Festival Venues
without The Festival’s prior written consent. If You are found to be selling any items (whether
Prohibited Items or not) and/or trading in or outside a Festival Venue or at the Festival without all
necessary licences and consents, you will be ejected from the Festival and reported to the local
police. If You are ejected from the Festival in accordance with this clause, You shall not be entitled to
a refund in any circumstances.
5.6 By purchasing a Ticket, You consent to being filmed, photographed and recorded for television,
radio, social media posts, websites and other public broadcast in any medium and/or for any video or
DVD as part of the audience and/or by onsite CCTV cameras and recordings for security purposes, the
copyright to which shall be owned by The Festival or its contractors without payment or
compensation.
5.7 The Festival Venues have maximum capacity limits and Your entry to a Festival Venue is subject to
each Festival Venue’s maximum capacity. You are advised to arrive at the relevant Festival Venue in
sufficient time should You want to watch a particular artist as Your admission to a Festival Venue is
not guaranteed.
5.8 The Festival may prosecute You if You cause damage to any Festival Venue, the Festival and/or
any infrastructure around a Festival Venue, or cause harm to any other person at the Festival.5.9 Licensed bars are operated at the Festival and you need to be over the age of 18 to purchase
alcohol at the Festival. Please be aware that if we think that You look 25 years or younger You may be
asked to provide proof of identification and if You are unable to do so You will not be served alcohol.
5.10 WARNING: Excessive exposure to loud music may cause damage to your hearing. Please note
that pyrotechnics, lasers, smoke machines, strobe lighting or other special effects may take place
during some performances.
5.11 There will be no admission to the Festival Venues before the designated opening times on any
day of the Festival.
5.12 You must observe and comply with the safety advice, signage and any rules and regulations in
force at the Festival Venues at all times.
5.13 You shall not bring into the Festival or display or distribute (whether for free or not) at the
Festival any sponsorship, promotional or marketing materials.
5.14 Anti-social behaviour and illegal activities, including but not limited to the use, supply and/or
possession of illegal substances and/or legal highs, are strictly prohibited at the Festival and You will
be ejected from or refused entry to the Festival without refund and will be reported to the local
police. In the event that You have been ejected from or refused entry to the Festival for any reason
whatsoever our liability to You will cease and You will be required to leave the Festival immediately.
We will have no further obligations to You. No refunds will be made and we will not pay any expenses
or costs incurred as a result of ejection. You may also be required to pay for loss and/or damage
caused by your actions. You agree to indemnify Us for any claims (including legal costs) subsequently
made against Us as a result of your actions together with all costs We incur in pursuing any claim
against You. We cannot be held responsible for the actions or behaviour of other guests or individuals
at the Festival.
5.15 The Festival reserves the right to restrict and ban vehicle movement on site should the weather
conditions or site safety indicate the need. Parking of cars next to tents will not be permitted except
in extreme circumstances and at the discretion of the Festival.
5.16 NO alcohol may be brought onto the Festival site. All alcohol must be purchased from Festival
bars and outlets.
5.17 The Festival reserves the right to implement any restrictions/conditions deemed necessary
before and during the Festival to ensure the safe management of the Festival and any event at the
Festival.
6. Our Liability
6.1 We, our servants, agents or representatives shall not in any circumstances be responsible or pay
You any compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any
description if it results from:
(a) the act(s) and/or omission(s) of the person(s) affected;
(b) the act(s) and/or omission(s) of a third party unconnected with the provision of the Festival and
which were unforeseeable or unavoidable; or
(c) in any circumstances where there is no breach of a legal duty of care owed by Us or any of our
servants, agents or representatives;
(d) in circumstances where such loss or damage is not a reasonably foreseeable result of any suchbreach;
(e) to the extent that any increase in any loss or damage results from the breach by You of any of
these Terms and Conditions;
(f) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences
of which could not have been avoided even if all due care had been exercised; or
(g) an event which either ourselves or suppliers could not, even with all due care, have foreseen or
forestalled.
6.2 We will not be liable to You for failure to perform any obligation under these Terms and
Conditions to the extent that the failure is caused by Force Majeure. For the purposes of these Terms
and Conditions, Force Majeure can include, but is not limited to, war, threat of war, civil strife,
national mourning, terrorist activity and its consequences or the threat of such activity, riot, the act of
any government or other national or local authority including port or river authorities, industrial
dispute, natural or nuclear disaster, fire, chemical or biological disaster and extreme and adverse
weather, disease pandemic and all similar events outside our or our supplier(s) control. Advice from
the Foreign Office to avoid or leave a particular country may also constitute Force Majeure.
6.3 We shall not be liable to You for any indirect or consequential costs, claims, actual or alleged
losses howsoever arising out of or in connection with the Festival and/or our obligations hereunder
including, but not limited to, loss of profits, anticipated profits, savings, business or opportunity, or
loss of publicity or loss of reputation, or opportunity to enhance reputation, or loss of contract or
other economic or consequential loss arising from the performance (or any failure to perform) these
Terms and Conditions.
6.4 The Festival will not have any liability to You whatsoever for loss or expenses incurred in
connection with the Festival or any cancellation of the Festival, including, without limitation, costs of
any personal travel, accommodation or hospitality arrangements made relating to the Festival or the
cancellation of the Festival.
6.5 You are expected to have appropriate insurance in place to cover any loss, damage or theft to
Your personal possessions or property as well as travel insurance where You have purchased the
Ticket with additional travel arrangements. You are advised to claim on this insurance policy in the
event of any loss or damage and We will not accept any responsibility for anything which would
otherwise be covered by such travel insurance.
6.6 Nothing in these Terms and Conditions shall exclude or purport to exclude liability for death or
personal injury as a result of our negligence, or for fraud or fraudulent misrepresentation.
7. Data Protection
7.1 To the extent permitted by law and with Your consent, personal information provided by You to
The Festival will be used for all purposes reasonably connected with the provision of the Festival and
the operations of The Festival. The Festival may also from time to time contact you with information
about special offers, brochures, new products, forthcoming events or competitions. The Festival may
also pass your details to other parties who offer goods or services which we feel may be of interest to
you.
If You have any queries about this, please write to
Towersey Festival Limited, 45 Little Lane, Kimberley, NOTTINGHAM, NG16 2PE.
You will be given the opportunity to unsubscribe from such marketing communications when Youplace Your order and You can unsubscribe from any email communications You receive from The
Festival by following the unsubscribe link.
7.2 We have taken all reasonable steps to have appropriate security measures in place to protect your
information. The transmission of information via the internet is never completely secure. We exclude
our liability for personal data lost in transmission to the website.
7.3 You are generally entitled to ask Us (by letter or e-mail) what details of Yours are being held or
processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee
to respond to such a request.
8. Accessibility
8.1 The Festival takes place on a green field site with flat access. There is a drop-off point by the main
gate and a dedicated area for parking. Due to the layout of the site this is the closest to the venues
We can safely get You in a vehicle.
8.2 There is wheelchair/mobility scooter access at all venues and at our mainstage, known as Venue
65, there is also a well-positioned viewing platform. Our volunteers are always on hand and ready to
assist if required. None of our venues are fully seated.
8.3 If you choose to stay overnight, there is a designated camping area for those with accessibility
requirements. There are dedicated toilet and shower facilities in this area and if needed, sockets for
recharging scooter batteries, etc. You may also keep a road vehicle nearby. This area also has its own
manager who will be on hand from Get-in to Get-out to advise and assist.
8.4 We offer a complimentary ticket to anyone requiring a Personal Assistant (PA) and ask that you
provide proof of eligibility - via email is fine. Proof accepted is:
• Front page of DLA / PIP (no specific rate)
• Front page of Attendance Allowance letter (no specific rate)
• Evidence that registered severely sight impaired (blind)
• Recognised Assistance Dog ID card We are unable to accommodate dogs* on any area of the Site. *
Dogs to assist people with disabilities will be admitted to all venues including the Festival Green.
If you have any questions, please email us on info@foundfestival.uk from where we will respond as
soon as possible and do what we can to help make your visit to FOUND FESTIVAL a great experience.
9. Governing Law & Jurisdiction
These Terms and Conditions shall be governed by the laws of England and Wales and the parties
agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
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